Policies/Insurance

 

Heal. Grow. Aspire.


Aspire Mental Health and Wellness provides psychiatric evaluations, medication management, and brief supportive therapy. We treat adults, adolescents, and youth ages 7 and older.

Hours

Monday – Thursday: 9 am – 12 pm and 1 pm to 5 pm

We are closed for lunch from 12 pm to 1 pm

Visits by appointment only. We are currently conducting all visits via telehealth due to the Covid-19 coronavirus outbreak. See below for more information.

Appointments

Please contact us at (541) 4144966 to schedule an appointment. If you are not able to keep your appointment, please notify us promptly so that we may contact someone on the waiting list. We ask that give us at least 24 business hours in advance if you need to cancel or reschedule, otherwise a No Show/Late Cancel fee will apply.

Communication

We typically return calls within 1-2 business days. Please note that if your phone blocks calls or messages from private or VoIP numbers, we may not be able to reach you or you may not receive our return message.

Financial/Insurance

We currently accept the following insurance plans:

  • First Choice Health Network
  • Regence BCBS (and associated Blue plans)
  • MODA

If we are out-of-network for your insurance plan, we will provide an itemized bill that you may submit to your insurance company for reimbursement. 

Questions to ask your insurance company include: Are you currently covered? What is your annual deductible? What is your percent of coverage? What is the maximum benefit for outpatient mental health coverage? What coverage is available for out-of-network services?

Payment in full is due at the time of your appointment. We accept cash, check, Visa, Mastercard, Discover, and American Express.

Prescription Refills

The routine practice of our office is to write a prescription to cover your needs until your next appointment. There should be no need for additional refills if you keep scheduled appointments or reschedule promptly. If an exception occurs, please call the pharmacy at least 3 working days before you will run out and ask that they contact our office for a refill authorization. Refills will be approved only for patients with a scheduled follow up appointment. Please allow 3-5 business days for processing. Controlled substances cannot be refilled by phone and will only be rewritten during your next appointment.


Telehealth visits during Coronavirus outbreak

Due to the COVID-19 coronavirus outbreak in the United States, Aspire Mental and Wellness is implementing a telemedicine format for all visits.

We are using the free HIPAA-compliant VSEE app for teleconferencing visits.

We are currently working with our insurance payors to determine individual eligibility for telehealth benefits. Many plans provide telehealth benefits under current Oregon law, but if you have any questions about eligibility, please check with your insurance company prior to your visit. Our staff will also be able to assist you with any concerns regarding payment.

Telehealth visit instructions:

1)  We will email you a link to our virtual clinic waiting room or you can click here: https://aspiremhw.vsee.me/u/clinic

2)  Once you click the link, you may download the VSEE app, log in to an existing account, or you may Continue as a Guest at the time of your appointment.

3)  Our staff will contact you by phone within 15 minutes of your scheduled appointment time to obtain credit or debit card payment and will email you a receipt. Please make sure we have your current email address.

5)  The provider will open a teleconferencing window at the time of your appointment and you may proceed with your visit as usual.

6)  For any troubleshooting, please contact us at 541-414-4966. We will be happy to assist you.


IMPORTANT: FOR NEW PATIENTS, please download and complete an Intake packet from our Forms tab above. A clear copy or photo of the front and back of your ID AND insurance card are also REQUIRED.

TO RETURN VIA SECURE EMAIL: Our secure email address is aspiremhw@protonmail.com. When scheduling your appointment, you will be provided with a password for secure email. Our staff will send telehealth instructions via an initial secure email that you will open using that password. In that email, click Reply Securely, attach your completed paperwork and copy of ID and insurance card, then click Send.

OR YOU MAY FAX FORMS TO: 541-816-4600

Please make sure that this is done in advance of your appointment, otherwise your appointment may need to be rescheduled.

If your appointment is more than 2 weeks out, you may also MAIL forms and copy of ID and insurance card (front and back) to our office: 713 E Jackson St, Medford, OR 97504. Please contact our staff at 541-414-4966 for any assistance as they can also help with forms via email.


 

Thank you for your help in working with us for community and personal safety during this emergent situation.

 

COVID-19 Coronavirus Resources:

Coronavirus in Oregon: Everything You Need to Know | OHSU
https://www.ohsu.edu/health/coronavirus-resources

Oregon Health Authority COVID-19 Coronavirus Updates
https://www.oregon.gov/oha/PH/DISEASESCONDITIONS/DISEASESAZ/Pages/emerging-respiratory-infections.aspx

Centers for Disease Control and Prevention
https://www.cdc.gov/coronavirus/2019-ncov/index.html